Vodacom is liers

Due to Vodacom not being able to resolve an long outstanding Internet issue the Service was cancelled by Robin from Vodacom. I however just received an message indicating that they will be deducting the full amount from my bank account which clearly shows that they have still not cancelled my internet. Numerous complaints to Vodacom about the non existent service for which I have been paying for nearly a year and also complained about for that period is therefor still not resolved. I received a sms stating that ticket nr *** has been resolved but still they deducting money from my account. This therefor is ***** and I will have no other option than to go the legal route should this issue not be resolved. Their customer service is making promises and do not honour it.