JB
Jacobus B

1 reviews | Active since Jun 2019

04 Jun 2019, 12:18

Vodacom is *****

On the 18th on May 2019 I called Vodacom upgrade department to upgrade. The lady did all the paper work and send it to me via email. She told me that I will be allocate my new amount off airtime an data on the 1ste of June 2019. The 1ste came and I did not receive my new airtime and data. I called Vodacom and one of the upgrade department managers told me that it was there fault I will receive my data and airtime come Monday. The persone doing the transfers was not there. Come Monday and I still did not receive the airtime and data. On Tuesday I called and the manager told me I would only recieve my new airtime and data on the beginning of the new month. When I upgraded in the 18th the lady told me I will receive everything on the 1ste of June.

0
Replies (3)
Vodacom
Vodacom's reply04 Jun 2019, 13:53
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply04 Jun 2019, 14:57
Official
 Dear Jacobus 

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced. 

Have a great day further. 

Vodacom Consumer Website Team 

Best regards,

JB
Jacobus B's update04 Jun 2019, 15:02
Reviewer Update
Thank you Vodacom for contacting me so quickly and resolving my case.