1 reviews | Active since Nov 2018
Vodacom is letting people be signed up for harassment
Hi there. It has been 3 weeks since I have signed up for a data contract with Vodacom and I can say that it has been the most stressful 3 weeks of my life. Ever since I got my new number from Vodacom, I have been receiving harassing calls from people and loan companies wanting the previous owner of the number they gave to me. I at least get 30 calls a day from people saying that they want the previous owner of my number and every single time I have to tell them they have got the wrong number. My question to Vodacom is why would they give me a number that is active because the previous owner still uses the number that I have for WhatsApp?. I called Vodacom customer care only for them to make me talk to a bot that doesn’t help at all. After hours of calling Vodacom customer care, I finally got to a consultant that told me that they isn’t anything she can do. So essentially me getting a contract with Vodacom was me signing to be harassed by endless phone calls? I can’t even block the calls because then people who know me can’t contact me or places where I app**** for jobs can’t get a hold of me. I actually regret my decision in getting a Vodacom contract because essentially I am signing myself up to being harassed daily. I have never experienced such problems with other telecommunications networks before. The service at Vodacom is actually deplorable.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
