JS
Jacqui S
1 reviews | Active since Jun 2020
02 Jun 2020, 16:40
Vodacom is letting me down
I have been trying to cancel my mothers contract with Vodacom for weeks now. She is in frail care and can no longer use a phone and I have her power of attorney. Everything is in order for me to cancel but I'm being given the run around by Vodacom. Really not happy!
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Replies (3)
Vodacom's replyOfficial
03 Jun 2020, 08:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jun 2020, 08:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JS
Jacqui S's updateReviewer Update
03 Jun 2020, 16:37Finally someone from Vodacom called me 6 hours ago and said he would make sure my mom's account was cancelled. I asked for a reference number and he said he would email it to me straight away. It's now 16h30 and I've had nothing from him. The saga continues!
JS
Jacqui S's update03 Jun 2020, 16:37
Reviewer Update
Finally someone from Vodacom called me 6 hours ago and said he would make sure my mom's account was cancelled. I asked for a reference number and he said he would email it to me straight away. It's now 16h30 and I've had nothing from him. The saga continues!
JS
Jacqui S's updateReviewer Update
03 Jun 2020, 18:58Okay - thank you Junaid. You've come through for me at 17h30. I have the email stating that you have loaded the contract cancellation and I will be refunded for April and May within the next 7-14 days. When the cancellation confirmation and the deposit are confirmed I will write to thank you for your assistance. Please don't make me go into hellopeter to complain it hasn't been done. Stay true to your word
JS
Jacqui S's update03 Jun 2020, 18:58
Reviewer Update
Okay - thank you Junaid. You've come through for me at 17h30. I have the email stating that you have loaded the contract cancellation and I will be refunded for April and May within the next 7-14 days. When the cancellation confirmation and the deposit are confirmed I will write to thank you for your assistance. Please don't make me go into hellopeter to complain it hasn't been done. Stay true to your word