Vodacom is ***!!!!

On 11 Nov 2021 I bought 2GB monthly data (as per norm) using my banking app. To my surprise, Vodacom sent me an sms confirming 2GB weekly data which was expiring in 7 days. I called vodacom to report their error and request the monthly data, but 2 consultants told me to go to the shop show them the proof on my banking app and the store would correct the error. I went to the store and i was turned back because they dont have the relevant access to even view my transaction. The y referred me back to the customer care line were i was met with more resistance and no solution. I was told they also dont have access to view the transaction and investigate where the error occured. After arguing with the consultant, she eventually said she would log a call with their back office for further invstigation. I dont understand what is so difficult about tracing a financial transaction between themselves and my bank. The amount i paid spraks to 2GB monthly data and not weekly...its not rockwt science. Now the data has expired because the 7 days lapsed. I am inconvenienced....wasted my time and petrol going to the store...and ivw been cheated because i have no data...i had not even used 500mb of that data. My order history also shows my purchasing trend...i buy the same bundle in the same manner every month. Even that is not credible. Banking apps dont allow one to take screenshots, so i cant even show them proof of the transaction i made. But they are not even interested or willing to look into their own system and apply basic logic. Im at my wits with vodacom and yheir nonsensical servlce. I demand my refund and would like to warn fellow users....loyalty is not worth it...when the time comes for yhem to prioritize you and a customer you are shown the middle finger!!!😡😡😡