Vodacom is just to big to care about it's clients any longer.

I've been a customer of Vodacom since 1998. In recent years I've tried to cancel due to inept service on 2 occasions now, and have been talked into staying by the cancellation department. In December I was talked into staying on board and agreed on a hybrid contract for me. I've been waiting for that upgrade package since the 15th of December. No correspondence WHATSOEVER.

So this morning I decided to call to see what the problem is and was told by 2 different agents that the agent who agreed on the deal for me never submitted it and the system automatically canceled it. I was then told this by both of them, but neither could offer me the same deal/ resolve their mistake. I kept getting told that this was a mistake by a 3rd party agent, but never that they'd help me by fixing their error.

Contract upgrades have been a nightmare for me for years now. I'm done with Vodacom. I'll see this contract out and move to another service provider. Maybe a smaller company who cares more about retaining their clients?