VODACOM IS JUST TAKING YOUR MONEY! AND HIDING BEHIND THEIR "SYSTEM"

Vodacom has the WORST service when it comes to cancellation of contracts! After my first Hello Peter Review someone from Vodacom phoned me, he could see on the system that I have been trying to cancel my contracts since end October 2024. On 13 February 2025 he called me and "cancelled" the contracts. Because I was struggling with their store here who couldnt assist me, always stories, system offline, their accounts department not allocating or updating my payments on the system. Told to wait 24-72 hours to come back again. Then suddenly a "new month invoice already loaded" and you need to pay again first before they can get into the system. The last time I have paid an extra month in advance to make sure there will be no such stories or excuses. When you phone cancellations they cut you off and everytime you have to call again and start all over with the new agent. Days of calls no success. All of this since end October? Just paying and paying every month.

After the person from Vodacom cancelled everything, now I get an Invoice AGAIN?? SAME INSTALLMENT - everything still on? Told since "I" only cancelled on the 13th of February I must still pay this month?? Been paying for something that I did not want anymore, a contract that was over/ended. Paying phones that cost me so much more than they're worth now. All because of their cancellation policies and lack of assistance in the requests to cancel. No refunds, no nothing. What happened to my extra payment??? I was supposed to be in advance? I was supposed to be done paying for something I tried to cancel for months! If they can clearly see on the system with dates?

FED UP! WILL NEVER EVER RECOMMEND VODACOM. I am thinking about seeing a lawyer! Because this Company is violating so many rights!!! And since I have seen all the other hello peter reviews and complaints, I am definitely not alone!