TR
Themba R

1 reviews | Active since Mar 2015

13 Mar 2015, 09:00

Vodacom is just taking money from my account

I really had hope in Vodacom and their customer service department. It is with enormous disappointment that we had to deal with such service after paying this much money for a laptop contract. We have been in contact with the customer service regarding our contract and it was made aware to us that in December 2014 will be our last installment of the laptop and to our surprise, till to date, we still get deductions from Vodacom.<br> <br> It must be pointed out that this matter was further taken up with customer service from the branch department through to the customer care supervisor (Angelene). However, are still not assisted regarding this concern. Recently we just had three debit orders taken on Monday the 02nd of March 2015 and when we inquired with the legal department, they then referred us to the cancellation department which we still get no joy from them.<br> <br> We do love Vodacom and were in a brink of getting 3 other cell phone contracts. However, receiving such discomfort and ill-treats from your customer service department, it really poses questions on what more can I get from Vodacom that would cause me stress.<br> <br> We just need this matter to be resolved.

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Replies (1)
Vodacom
Vodacom's reply13 Mar 2015, 15:24
Official
Hello Naughty,

We are currently investigating this matter and will update you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites