VV
Vanessa V
1 reviews | Active since Dec 2017
12 Aug 2022, 10:17
Vodacom is just *****ing money!!!!
If I could give you a minus 100 rating I would. I HAVE BEEN ASKING FOR OVER A YEAR THAT YOU REMOVE THE CELLPHONE INSURANCE FROM MY SIM ONLY CONTRACT AND THEN YOU KEEP ACTIVATING IT. I HAVE NEVER ASKED FOR CELLPHONE INSURANCE AND I HAVE BEEN PAYING FOR YEARS!!! I WANT ALL THAT MONEY PAID BACK TO ME OR I WILL TAKE THIS FURTHER!! I HAVE CALLED, I HAVE ASKED NICELY, I HAVE BEGGED.. BUT CLEARLY VODACOM DOES NOT CARE ABOUT THEIR CUSTOMERS. I WANT TO CANCEL THIS CONTRACT IMMEDIATELY!! I WILL NOT PAY A CENT FURTHER!!!
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Replies (3)
Vodacom's replyOfficial
12 Aug 2022, 14:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Aug 2022, 14:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Vanessa V's updateReviewer Update
22 Sept 2022, 19:09Over a month later, still no resolution. I will now take this further as you are *****ing my money!!!!!
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Vanessa V's update22 Sept 2022, 19:09
Reviewer Update
Over a month later, still no resolution. I will now take this further as you are *****ing my money!!!!!
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Vanessa V's updateReviewer Update
11 Nov 2022, 15:07So, it is now November. No resolution. You don't give a **** about customer service. I am cancelling and refuse to pay cancellation. You already stole enough of my money
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Vanessa V's update11 Nov 2022, 15:07
Reviewer Update
So, it is now November. No resolution. You don't give a **** about customer service. I am cancelling and refuse to pay cancellation. You already stole enough of my money