Vodacom is just problems from start to finish.

I don't know why I even bother to speak to the vodacom Customer care representative. None of them know how to do their jobs.thy can't even assist in helping me to get my sim pin after I changed it from contract to prepaid. now they tell me that the answers I give them about my own simcard does not match with the answers their system gives them.how the hell does can the system know more about me then me myself.