Vodacom is just pathetic
<p>It's been a month with 1 silly upgrade being sent from pillar to post. Upgrade finalised, next thing it is cancelled. Who gives you the right to do so, well I received half cooked answers from Team Leader, and I thought we could start again on a clean slate. However, it just gets worse and more than anything, it makes me feel less valued as a customer. Vodacom is 1 service provider who has staff that provides very little to none as good service. I AM FED UP, I DON'T WANT YOUR EXCUSES ANYMORE, I WANT OUT.Thank you Sithembela, Nomsa, Portia, Tsholofelo and the list goes on for making empty promises, 2 Team leaders who have failed me. 1 Agent at complaints department. If thiswhole team cannot keep up to their word, who should then assist me? The CEO himself? Your service is poor, unsatisfactory, not appealing and has made me come to the realisation that I need not beg you for my money. Since this issue has been going on for a month. I think that is the time frame to cancel my contracts, since you failed to deliver, let's call it even. My contract is now cancelled and you had a month to sort it out. I hope my patience will not be tested going forth. All 3 lines should be cancelled with immediate effect </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
