VODACOM IS JUST NOT DOING THEIR PART ON INSTALATION

I AM SO TIRED AND FED UP. Last year April I ordered fiber. Its still not installed. First it showed I have fiber available at my address. I clearly stated my full address including the fact that i live in a complex. Not once did the agent say mam is your complex fiber ready? I dint know about all this. No the sale was more important. Then I got sent your modem. After me phoning multiple times I was told oh no sorry our complex is not fiber ready. We can offer you a LTE deal at a ridiculous price, so i declined the LTE deal. My status was changed to pending. I consulted with our body corp. and the owner of the complex had fiber points installed in every unit. I phoned Vodacom in November to ask to install the last mile and my modem. Its nearly 5 months later. No installation. I phone them today I get told she needs my MODEM SERIAL NUMBER. My modem is lying at the bottom of my cupboard collecting dust after a year of no resolution. According to my last phone call my status shows completed. Please tell me what is complete when i still have no fiber or a connected modem???? At this point i feel like giving you your modem back and going with another service provider. i have so many reference numbers the list goes on and on...SO***....SR*** ...***......***