TM
Thubelihle M

1 reviews | Active since Feb 2014

02 Nov 2021, 09:49

vodacom is just massive nuisance and *********

Disrespect and Robbing off customer (Loyal) I upgraded my contract 3 months ago top up option. I've been getting sms about 3 gig bundle for additional R177 with option to opt out, tried to opt out and error message came in saying invalid code. Yesterday, my account was credited with 3 Gig and R177 added to my account. Called and explained i dont need it, never signed for it and i cant afford it. respense was they can only do so from next month and i must pay the additional amount. What level of roberry is this? Now ive switched off my mobile data from yesterday and i need to upload what i need and can afford and stupid vodacom is refusing me right of choice. I have had my contract, uninterrupted since 2002 and i get **** like this. 2 months ago had problem with cancellation of a line that they never implemented and billed me forever. Is it time to move to other providers?

vodacom is just massive nuisance and *********.

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Replies (2)
TM
Thubelihle M's update02 Nov 2021, 09:51
Reviewer Update





02 Nov 2021, 09:49vodacom is just massive nuisance and *********
Disrespect and Robbing off customer (Loyal)
I upgraded my contract 3 months ago top up option ***. I've been getting sms about 3 gig bundle for additional R177 with option to opt out, tried to opt out and error message came in saying invalid code.
Yesterday, my account was credited with 3 Gig and R177 added to my account. Called and explained i dont need it, never signed for it and i cant afford it. respense was they can only do so from next month and i must pay the additional amount.
What level of roberry is this? Now ive switched off my mobile data from yesterday and i need to upload what i need and can afford and stupid vodacom is refusing me right of choice.
I have had my contract, uninterrupted since 2002 and i get **** like this. 2 months ago had problem with cancellation of a line that they never implemented and billed me forever. Is it time to move to other providers?

vodacom is just massive nuisance and *********.
Vodacom
Vodacom's reply02 Nov 2021, 10:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team