LE
Lucinda E

1 reviews | Active since Dec 2014

31 Dec 2015, 07:07

VODACOM IS JUST GETTING WORSE

I AM SO SICK OF VODACOM BY NOW I CANT EVEN EXPRESS IT ANYMORE<br> <br> THEIR SYSTEMS IS UP TO NO GOOD AND THEIR SERVICE IS UP TO NO STANDARDS AT ALL AS WELL<br> <br> 1: I AM STILL WAITING FOR SOMEONE TO PHONE ME IN REGARDS TO MY DEBIT ORDER THAT I AM WAITING FOR AN ANSWER SINCE 4 NOVEMBER 2015<br> <br> 2: THEY BILL ME FOR 2X INSURANCE ON MY IPHONE AND SAMSUNG WHEN I CANCELLED IT ON 9 DECEMBER 2015, I TRIED TO SORT IT OUT WITH THEM. THEIR RESPONSE WAS PHONE CELLSURE ITS THEIR MISTAKE, I PHONE CELLSURE AND THEY SAY ITS VODACOM..... SO NO COMPANY OF VODACOM IS UP TO NO GOOD<br> <br> 3: I AM STILL WAITING FOR AN UPDATED INVOICE WERE THEY WERE SUPPOSED TO AMEND THE INSURANCE AND CORRECT MY DEBIT AMOUNTS<br> <br> VODACOM DID NOT EVEN TRY TO COMPENSATE ME FOR THEIR LACK OF SERVICE<br> <br> SO I CAN ALREADY FORECAST MY 1 JANUARY PAYMENT, I'M PROBABLY GOING TO HAVE TO EFT AGAIN X2. BUT AS NOVEMBER I REQUEST ANSWERS ON WHY THEIR SYSTEMS ARE FAULTY AGAIN AND THEY NEVER NEVER COME BACK WITH A SATISFYING ANSWER, JUST ON HOW THEIR SYSTEMS IS NOT UP TO STANDARD AND WHEN YOU STILL WAIT THEY START TO SMS YOU THAT YOU HAVE AN OUTSTANDING BALANCE, INSTEAD OF BEING HARASSED BY THEIR SMS'S YOU JUST PAY IT TO MAKE IT STOP<br> <br> REGRET THEM EVERY DAY!!!!!

0
Replies (1)
Vodacom
Vodacom's reply31 Dec 2015, 07:31
Official
Hello lucinda.eng,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team