LB
LIZETTE B

1 reviews | Active since Oct 2014

13 Dec 2016, 15:40

VODACOM IS JUST GETTING MORE AND MORE USELESS

<p>I would like to complain about Vodacom again. I have logged FOUR HelloPeter complaints in the past three weeks and am still waiting for somebody from Vodacom to to me the honor of getting back to me.<br />I upgraded my line three weeks ago and every time I phone in to confirm when the phone will be delivered, I am told they cannot tell me. <br />Surely they can find out somewhere and then just let me know?<br />When I wanted to do my second upgrade I was given four different upgrade dates.<br />I have been a paying customer with four contracts with Vodacom for almost ten years now and this is by far the worst service received. <br />Will one of you lovely people at Vodacom please set aside time in your extremely busy to get back to me with a straight forward answer?</p>

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Replies (1)
Vodacom
Vodacom's reply13 Dec 2016, 15:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team