1 reviews | Active since Oct 2016
vodacom is just big liers and will do any thing to ***** your money
<p>i would just like ro warn every one if you get a sms saying that your contract is due for a upgrade becarful becauae vodacom has a new way of doing people in i got that sms but i knew i still had like 3 months left of my contract ao i asked vidacom online what will my total debit order be from next month if i upgrade and they told me it will be 1200 the amount of the new contract and i asked them is that the only amount they will charge me and nothing else from the following month and they told me yes and now its 3 months already and they charged me 2000 a month instead of 1200 and they told me i must pay it because its for my old phone and my new one so please becarefull vodacom will do anything to rob peple</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Albert
Please be advised that feedback has been provided to you via email.
Regards,
RJ
Dear Albert
Please be advised that feedback has been provided to you via email.
Regards,
RJ
Hello every one this is what vodacom sent me they to scard to reply on hello peter so they sent me a privat e mail with there reson for *****ing and if there own peple say some thing wrong like giveing there customers the wrong information about what the next debit order will be on a new contract and get charged more does not seem to be there problem because of there terms and conditions
under is what they sent me
Dear Albert
With reference to your Hellopeter posting.
Please be informed that should a handset require an additional payment on a package, the amount is payable upfront (lump sum) or finance plan which is normally 24 - 36 months. We are unable to assist with removing the handset instalment, as the agreement was for 24 months.
We would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Regards
Rudi-Jo Le Roux
Senior Consultant
Vodacom Consumer Website Team
Hello every one this is what vodacom sent me they to scard to reply on hello peter so they sent me a privat e mail with there reson for *****ing and if there own peple say some thing wrong like giveing there customers the wrong information about what the next debit order will be on a new contract and get charged more does not seem to be there problem because of there terms and conditions
under is what they sent me
Dear Albert
With reference to your Hellopeter posting.
Please be informed that should a handset require an additional payment on a package, the amount is payable upfront (lump sum) or finance plan which is normally 24 - 36 months. We are unable to assist with removing the handset instalment, as the agreement was for 24 months.
We would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Regards
Rudi-Jo Le Roux
Senior Consultant
Vodacom Consumer Website Team