VODACOM is just all BAD Service delivery.

On 24 February 2025, I logged my first complaint on this platform. I was trying to cancel my contract with Vodacom. My contract was extended for another 24 months without a new devise and I was contractual legal bind to the 2 years contract. ???? I requested a copy of the recording because I cannot recall extend the contract, since I was retrenched in May 2024 and without a job. But I was denied a copy of the recording because the recording remains the property of Vodacom and I can only get a copy thru a court order. The guy on the phone said, he will forward the recording to the nearest Vodacom store and I could listened to the recording, but could not make or get a copy of the recording. In the interim I was contacted by I representative from Vodacom, responding the the hellopeter complaints who assist me in the matter to cancel the two contract, I was given two reference numbers *** and *** for the cancellations. Today (02/04/2025) I pulled my credit report, as I do this once a year, is shows on my credit report that I am 30 days in arrears with my Vodacom account. I did not receive any statement from them nor can I log into my account to view the problem, but a bad payment is loaded on my credit report. BAD - JUST BAD SERVICE DELIVERY.