TM
Thobani M

1 reviews | Active since Dec 2020

17 Dec 2020, 17:54

Vodacom is just a **** to the society.(very dissapointed ,just wish to finish my contact with them)

I have a contract with Vodacom , and I can't wait for it to end, I am seriously disappointed in their service. I get 30GB of data daily and 30GB night owl. I had been using the wifi day and night and my data would last for up to a maximum of 28 days in a month, minimum would be 26 days (highly unlikely)but as of November my bundles run out earlier within 10 days, which I find impossible cause I use them the same way I used to before, I called Vodacom on the 17th of December to lay a complaint but they still haven't responded, my family member has the same problem with Vodacom. I have a separate contract that I have from MTN with the same bundle, but it last over 30 days, I'm tired o dropping my money on Vodacom, I want people to avoid taking contracts with them. My contract number is ***.(I WANT MY DATA BUNDLES BACK!!!!!!!!!!!)including the one from last month.

0
Replies (1)
Vodacom
Vodacom's reply18 Dec 2020, 06:37
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team