SM
Sashnee M

1 reviews | Active since Jun 2012

11 Oct 2018, 07:44

Vodacom is is stupid and a rogue

Vodacom once again breaks my account. There isn't 1 person that know what they are doing at Vdoacom. All staff are *********** and are lazy. I have been suffering since March 2018 with the Vodacom and I am starting to think that Vodacom is the devil. No one can fix my account after 7 months. I am extremely frustrated with the service and the stupidity from the staff. Why am I begging Vodacom to fix my account, Why are the staff so stupid and unhelpful ? Why doesnt anyone know hoe to do their job ? This should not be rocket science and does not need an engineering degree. Vodacom ***** from me every month and I have to BEG for my money back. After which my account becomes broken. This is a continuous cycle because everyone there is stupid.

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Replies (2)
Vodacom
Vodacom's reply11 Oct 2018, 10:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Oct 2018, 10:56
Official

Dear Sashnee,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved.

Regards

Ashwin Abdurahman

Consumer Website Team(SA)