SM
S'fiso Maphanga
1 reviews | Active since Oct 2015
10 May 2026, 13:59
Vodacom is *****ing my Airtime
Why are you 1st taking from my airtime then go to the data. I have noticed for the last 4months. Everytime I load Data then turn it on. Vodacom 1st goes to my airtime and send me and out of data usage. While I loaded data. Are you not suppose to check if I have data 1st then go to my airtime? Today I had a trip. In the morning before leaving I bought airtime. Then used the airtime to purchase 300Mbs for today. At the time I was connect to the home Fibre. I turned on my data to allow seamless move from WiFi to data. As soon as I was connected to the data. Sms comes through out of Bundle usage. Why Vodacom? 2ndly Tobi is a useless Ai somethings require agents like this issue.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 May 2026, 15:46Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 May 2026, 15:46
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SM
S'fiso Maphanga's updateReviewer Update
11 May 2026, 12:02Good Day
Thank you, Deon, for coming back to me. Happy with the resolution. This resolution deserves a 5-star rating. Thank you.
Thank you, Deon, for coming back to me. Happy with the resolution. This resolution deserves a 5-star rating. Thank you.
SM
S'fiso Maphanga's update11 May 2026, 12:02
Reviewer Update
Good Day
Thank you, Deon, for coming back to me. Happy with the resolution. This resolution deserves a 5-star rating. Thank you.
Thank you, Deon, for coming back to me. Happy with the resolution. This resolution deserves a 5-star rating. Thank you.
Vodacom's replyOfficial
12 May 2026, 08:47Dear Customer,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
Vodacom's reply12 May 2026, 08:47
Official
Dear Customer,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team