Vodacom is *****ing from us.

I have written a report before about our constant struggle with Vodacom. They entered us into a contract that we did not agree to and that we are not utilising. The recording clearly stated that we don't want to pay more. We are paying for handsets that was returned to them. The contract gets debited every month on our account - after the previous review we received a call from Vodacom promising us that this will be sorted but still not movement. The only communication we get it that the service ticket has been closed but no adjustment was made. On 16 Nov 2025 we received an SMS ref number EC-21SE-1KKAH3 has been closed. I am desperate for this situation to be resolved