RP
Riaan P
1 reviews | Active since Aug 2019
01 Dec 2025, 17:01
Vodacom is *****ING from their clients!!!
Vodacom 4g internet just goes down. I have 4 from 5 bars of signal when I log into my router. But no internet. When I manually change to 3g I get 3g internet speed.
This problem has been going on for 2+ years. On a weekly basis. I've mail CEO's office and still no resolution has been coming up. I've included ICASA and still no resolution.
If I call the customer care line it takes 30 minutes to hear they will escalate it to the network team. Hellopeter response from Vodacom is just as useless as the person phone me once to acknowledge the that I have logged it and then nothing afterwards. **** communication from the leading communications company in RSA.
Vodacom is *****ing from me. If I pay for a service I would like to receive the service.
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
02 Dec 2025, 08:01 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply02 Dec 2025, 08:01
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
RP
Riaan P's updateReviewer Update
03 Dec 2025, 10:17And that makes it even worse as this has been escalated to the CEO's office months ago and still no resolution has been given.
There was said that a new tower will be erected and time will take about 6 months. That was more than a year and a half ago.
There was said that the mimmo will be replaced with a 5g one months ago and didn't happen.
It is almost on a weekly basis where only 4g internet goes down while I have 4 out of 5 bars of signal on my router. Then I have to switch to 3g only to get 3g speed.
This problem has been going for almost 3 years. I've requested a FULL list of tickets from the CEO's office. More specifically the chief liability officer and he just igrones the request. 20+ times I've requested it.
The only response I get is it has been escalated to the network team and that they will get back to me. And that never happens.
Or that the tower was vandalized but how can that happen on a weekly basis.
I don't care about the useless apologies. I an awnsers and a timeline when this problem will be resolved permanently.
To pay for a service that is not being delivered is *********.i.n.g and *****ulent
Riaan
There was said that a new tower will be erected and time will take about 6 months. That was more than a year and a half ago.
There was said that the mimmo will be replaced with a 5g one months ago and didn't happen.
It is almost on a weekly basis where only 4g internet goes down while I have 4 out of 5 bars of signal on my router. Then I have to switch to 3g only to get 3g speed.
This problem has been going for almost 3 years. I've requested a FULL list of tickets from the CEO's office. More specifically the chief liability officer and he just igrones the request. 20+ times I've requested it.
The only response I get is it has been escalated to the network team and that they will get back to me. And that never happens.
Or that the tower was vandalized but how can that happen on a weekly basis.
I don't care about the useless apologies. I an awnsers and a timeline when this problem will be resolved permanently.
To pay for a service that is not being delivered is *********.i.n.g and *****ulent
Riaan
RP
Riaan P's update03 Dec 2025, 10:17
Reviewer Update
And that makes it even worse as this has been escalated to the CEO's office months ago and still no resolution has been given.
There was said that a new tower will be erected and time will take about 6 months. That was more than a year and a half ago.
There was said that the mimmo will be replaced with a 5g one months ago and didn't happen.
It is almost on a weekly basis where only 4g internet goes down while I have 4 out of 5 bars of signal on my router. Then I have to switch to 3g only to get 3g speed.
This problem has been going for almost 3 years. I've requested a FULL list of tickets from the CEO's office. More specifically the chief liability officer and he just igrones the request. 20+ times I've requested it.
The only response I get is it has been escalated to the network team and that they will get back to me. And that never happens.
Or that the tower was vandalized but how can that happen on a weekly basis.
I don't care about the useless apologies. I an awnsers and a timeline when this problem will be resolved permanently.
To pay for a service that is not being delivered is *********.i.n.g and *****ulent
Riaan
There was said that a new tower will be erected and time will take about 6 months. That was more than a year and a half ago.
There was said that the mimmo will be replaced with a 5g one months ago and didn't happen.
It is almost on a weekly basis where only 4g internet goes down while I have 4 out of 5 bars of signal on my router. Then I have to switch to 3g only to get 3g speed.
This problem has been going for almost 3 years. I've requested a FULL list of tickets from the CEO's office. More specifically the chief liability officer and he just igrones the request. 20+ times I've requested it.
The only response I get is it has been escalated to the network team and that they will get back to me. And that never happens.
Or that the tower was vandalized but how can that happen on a weekly basis.
I don't care about the useless apologies. I an awnsers and a timeline when this problem will be resolved permanently.
To pay for a service that is not being delivered is *********.i.n.g and *****ulent
Riaan
RP
Riaan P's updateReviewer Update
03 Dec 2025, 10:18S t e a l i n g and f r a u d u l e n t
RP
Riaan P's update03 Dec 2025, 10:18
Reviewer Update
S t e a l i n g and f r a u d u l e n t
RP
Riaan P's updateReviewer Update
04 Dec 2025, 13:06Yet another day later and the problem still persists.
F. U. C. K. I. N. G. Unless service provider
F. U. C. K. I. N. G. Unless service provider
RP
Riaan P's update04 Dec 2025, 13:06
Reviewer Update
Yet another day later and the problem still persists.
F. U. C. K. I. N. G. Unless service provider
F. U. C. K. I. N. G. Unless service provider
RP
Riaan P's updateReviewer Update
18 Dec 2025, 16:27And still the problem happens.
Been months and Vodacom service delivery is useless.
Been months and Vodacom service delivery is useless.
RP
Riaan P's update18 Dec 2025, 16:27
Reviewer Update
And still the problem happens.
Been months and Vodacom service delivery is useless.
Been months and Vodacom service delivery is useless.
RP
Riaan P's updateReviewer Update
22 Dec 2025, 06:15And again no internet connection for more than 24 hours already.
RP
Riaan P's update22 Dec 2025, 06:15
Reviewer Update
And again no internet connection for more than 24 hours already.
RP
Riaan P's updateReviewer Update
28 Dec 2025, 21:02I just made a call to vodacom custom care line. Stating that I am recording the call for my security. And I request to speak to a manager. The person (not going to state his name here) refused to help me because I am recoding the call. But vodacom is recording my call.
Internet is off again and I needed assistance
Internet is off again and I needed assistance
RP
Riaan P's update28 Dec 2025, 21:02
Reviewer Update
I just made a call to vodacom custom care line. Stating that I am recording the call for my security. And I request to speak to a manager. The person (not going to state his name here) refused to help me because I am recoding the call. But vodacom is recording my call.
Internet is off again and I needed assistance
Internet is off again and I needed assistance