Vodacom is *****ing from me

I had a cellphone and a home WiFi contract with Vodacom, the phone got lost around October 2024 and I had to go to Vodacom for a sim swap from Vodacom. I went to Canal Walk 3 times and Tygervalley but they couldn’t do the sim swap for me. The home WiFi had a very weak signal I would call Vodacom technical support but they couldn’t assist at the beginning of June 2025 I decided to settle both accounts and close them. I called on the 18 of June 2025 requesting for the settlement amounts. The quotations were sent via email. On the 20th of June 2025 I went to Vodacom at Parrow Hyper I settled both accounts and the agent sent the POP with my documents to early cancellations so that the contracts can be cancelled. To my surprise on the first of September 2025 Vodacom billed me R470, I called the billing department and asked what’s happening because I cancelled my accounts. They confirmed that the cellphone contract was active, I explained that I did the early cancellation so I requested for a refund and the closure of the account. The lady put me on hold and they listened to my call and they confirmed that I requested to settle both accounts. They requested for the documents that were sent to early cancellation so that they can send them. I emailed the documents to Ntombikayise Ndlovu who is a team leader and Kholeka. They never sent the documents as the account is still active I tried to contact them via emails they didn’t give me any feedback. I called again and I was assisted by Lungile Nkosi and Siyabulela Maninjwa I explained my query, the agents from Vodacom in all departments are so *********** in such a way that every time when I call, I have to ask for the team leader in order to speak to someone who will understand what I am talking about. When I called for the second time I had to fight like nobody’s business because even the team leader did not understand what does settling the account means. All of the agents that I spoke to said that if I cancel the account now I’m liable to pay for October and November and I was like why do I have to pay when I settled the account in 20 June 2025 and sent the documents for early cancellation and it’s Vidacom’s fault that my account is not closed they couldn’t answer that question. I called on the 10 of September 2025 I was assisted by Fiona Ndlovu she requested for the documents so that she can send them to early cancellation again and I sent them but the account is still active. I am so ****ed Vodacom is *****ing money from me and they do not want to refund me. They keep on billing me for the cellphone that they could not even do a sim swap for. When I call retention to cancel this stupid contract they they offer me with phones and I don’t want any stupid phone from Vodacom. I want Vodacom to refund me and cancel this contract.