TB
Tommy B
1 reviews | Active since Jan 2017
28 Jun 2024, 10:07
Vodacom is *****ing from clients
They are adding unapproved bills and Fiber lines on the account that is not related to our business, They refuses to refund the money, Steven's at the accounts department said they will not remove the account , nor will they refund me if I cannot confirm the address, They indicated that they are calling me, They are lying.... Are they so desperate for money that They need money to pay the CEO additional money? Surly with a company paying a CEO more than R35M and a Please call me case of R40 M they are desperate
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Replies (2)
Vodacom's replyOfficial
28 Jun 2024, 12:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Jun 2024, 12:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
TB
Tommy B's updateReviewer Update
28 Jun 2024, 13:54Your team did not email me, I have no record of any email. There were no calls from your team. Why are you making things up? Your record is so *******ed like the additional bills you have allocated to my account. Send me proof of that email?
TB
Tommy B's update28 Jun 2024, 13:54
Reviewer Update
Your team did not email me, I have no record of any email. There were no calls from your team. Why are you making things up? Your record is so *******ed like the additional bills you have allocated to my account. Send me proof of that email?