1 reviews | Active since Dec 2024
Vodacom is ****ing
I had a wifi contract with Vodacom from February 2022, and cancelled it August 2024. I went to their shop to cancel and received a bad treatment from a lady who didnt even bother to help but only gave me customer care numbers to cancel it by myself.
I called them so many times without success...finally on the 26 of August 2024 I managed to go through and cancelled. They didnt cancel it immediately, I was told that it takes 30 days for a contract to cancel. I understood, hoping that 1st of September will be the last time they debit. Because they even sent me an email saying on the 30 of September it will be cancelled. But they never did.
They kept on debiting and I reversed and went to Capitec to cancel. But they are still debiting even now.I thought my contract with them will be cancelled end of september but nothing. I called them so many times to fix that, they never did. And I am unemployed.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
