Vodacom is infringing on my Promotion of Access to Information Act right

Item: Vodacom
Rating: 1
Author: Nondumiso D

Vodacom is infringing on my Promotion of Access to Information Act (Act No. 2 of 2000) right just because they want to rob me of R10 a month. I have been promised by Vodacom that they will get back to me up to now they haven't. Meanwhile I am still receiving private numbers on my phone and this is violating my constitutional rights.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

06 Jun 2019, 16:33

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply06 Jun 2019, 16:33

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

06 Jun 2019, 20:08

Dear Nondumiso,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Our records reflect that you have already been contacted and the feedback remains unchanged.

Regards,
Vodacom Consumer Website Team

Vodacom's reply06 Jun 2019, 20:08

Official

Dear Nondumiso,

Our records reflect that you have already been contacted and the feedback remains unchanged.

Regards,
Vodacom Consumer Website Team