IM
Itumeleng M
1 reviews | Active since Feb 2019
29 Jan 2026, 09:51
Vodacom is inept and deplorable
I am bitterly disappointed at the ineptitude of Vodacom. On 15 January 2026, I settled my contracts with Vodacom, *** and ***. To my shock and dismay, to this day, 29 January 2026, Vodacom claims to have not received my proof of payment and therefore my contracts have not been terminated. You have forever lost me as client because I am going to settle my 2 remaining accounts. Your service is deplorable, to say the very least
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Vodacom's replyOfficial
29 Jan 2026, 12:16 Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Jan 2026, 12:16
Official
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
10 Feb 2026, 14:53Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As discussed, the query has now been resolved. Regards Consumer Website Team
Vodacom's reply10 Feb 2026, 14:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As discussed, the query has now been resolved. Regards Consumer Website Team