Vodacom is inefficient and practice bad service daily

I had an issue with Vodacom last year where Vodacom has sent me the incorrect device for my upgraded contract. I sent the device back to Vodacom and eventually, they reversed my contract or so I thought. I have been dealing with so many people over the November and December period without any joy as usual and eventually posted this pathetic service on Hello Peter. A few days later I get a call from the back office speaking to a woman by the name of Magdeline Sekano. She apparently did the reversal of the contract back to what it was originally and gave me my data back that was due for me on the 1st December see email prrof From: Magdeline Sekano ********** Sent: Tuesday, December 18, 2018 4:15 PM To: Ridha Samaai ********** Subject: RE: upgrade ********** 6207

Good day

The credit has been requested ref 1- ********** ********** still in progress, of which you will only be billed for 1GB R89 this month

On the same number I have activated Free 5GB for 3 months , for this month it will not be full 5GB as allocation is prorated but next month will be full 5GB.

I insisted that Magdeline Sekano send me the updated statement for December but she never ever did send me the updated statement. I told her that Vodacom is going to over charege me for that month and that im going to block vodacom from taking money from my account. On the 26th December Vodacom billed me for something i didnt have exactly what i warned Magdeline Sekano of. It doesnt stop there i recieved a new statement for January 2019. Vodacom is now charing me for a cacellation of a contract ??? Why im not sure. Take the story from the top. They sent me the incorrect device they took there time to reverse the contract they dont send the correct invoices with the correct amounts due to pay. Vodacom will be blocked from my debits as from the 26th Jauary 2019 untill the issue is resolved it its entity i will not be bul**** a 2nd time to pay for something i dont have .