Vodacom is increasing prices or is it ******ion?

Related complaint - received pathetic response from Vodacom (Candice) and now unable to respond further on the initial complaint.<br> <br> 1. You have not attempted to contact me again as stated on this website.<br> <br> 2. You refer to your t&c's: which I will refer back to you - point 6 adjustment of changes states increase on Anniversary of the effective date of a service schedule. I would like to point out my contract is less than 6months.<br> <br> 3. You have NOT/Failed to answer my questions: What is Vodacom's next steps for people unable to afford this increase? .. I full accept that I am responsible and have agreed to the initial pricing for a service over 2 years. However I have not agreed/signed for the increased pricing? <br> In the interest of public fairness, if Vodacom has the right to increase prices as & when they feel, then the customer should have the right to exit a contract without prejudice if they are not in agreement / cannot afford the new pricing. ?<br> <br> Candice kindly ANSWER my questions directly & don't refer me to generic T&C's that do not answer my questions. Save the marketing, you already confirmed the pathetic service when you \tried making telephonic contact with me""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;835221;893260;16;2;0;1;0;0;2;15/04/15 14:12;160;NULL;15/04/01 13:22;15/04/01 11:32;*****!;8,71E+12;;***;Hi,<br> <br> Please contact me urgently, two contracts have been open on my name without my consent or even any approval, furthermore because of this a massive amount of a debit order was taken off my banking account. How can this be even approved????? I have never been a MTN client and now I know why I never will be a client. I need this matter sorted immediately, ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;795051;67;21;2;0;1;0;0;2;15/04/01 15:53;160;NULL;15/04/01 14:57;15/04/01 13:13;Retirement Annuity Fund;8,90E+12;OLD MUTUAL;***;The lack of service at old Mutual is disgusting! Old Mutual needs to pay my mother her Annuity fund, after emailing them letter with copy of IDS where my mom signed that they need to pay the money into my banking account, as my mom does not have one as she has not been working for 6 years now, they still tell us she must open her own bank account...! I do not see why my Mother has to open a bank account just for old Mutual! this is my Mother money, and surely she can decides where it needs to be paid to. My Mother has been unemployed for 6 years now, so there is no need for her to open a bank account, just for Old Mutual!! <br> Customer services just wont go the extra mile for you or reply to your emails, and the attitudes will make them loose a lot of clients. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;794590;357;16;2;0;1;0;0;2;15/04/04 12:22;160;NULL;15/04/02 11:37;15/04/02 9:42;VODACOM CUSTOMER CARE IS COMPLETELY USELESS!!!;7,51E+12;;***;VODACOM CUSTOMER CARE IS COMPLETELY USELESS!!!<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;117015;793962;16;2;0;1;0;0;2;15/04/06 11:02;160;NULL;15/04/06 10:19;15/04/06 8:22;Still no repairs since last year November!!!!!;7,51E+12;Head of Department;***;My sister has had no phone line since November last year, due to the pole being ******. Does it really take Telkom nearly 6 months to sort out this situation????? People in the same road in Astra Avenue has had no phone since last year. The reference number is <br> <br> This is totally unacceptable to say the least!!!! Every time my sister needs to either call my from mom's landline or has to go into Telkom personally to address this matter!!!! <br> <br> I expect a full explanation as to why this matter is taking so long. I want an answer in writing within 2 days of this complaint and should be sent to [Email Removed]<br> <br> Guess if no action is taken, will have to go to the media with this, I am sure they will have a ball.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;359834;33;1;2;0;1;0;0;2;15/04/07 15:09;160;NULL;15/04/07 14:07;15/04/07 12:29;Pending authorization for travel insurance claim;8,01E+12;;***;We bought our tickets with fnb credit card and thus automatically qualified for comprehensive travel insurance. Our daughter is sick and needed to admit to hospital for urgent treatment in HK. We informed EuropAssistance on the day of admission and provided all information as requested. However, everyday when we follow up, we were simply told that we will give u feedback end of business of the day. Today, the hospital demanded partial payment from us and we are overseas, don't know what to do with the payment. The insurer is trying to establish whether my daughter's illness was pre-existed before she fly. But HK dr already provided them with assessment report that the illness is called Kawasaki disease which is an sudden infection. My daughter is only 17 months old but they want medical history of the past 2 years! And they want to call all the dr and specialists my baby has ever seen. I don't know how much more and longer they want to hold and assess the matter. All I know is They would provide us with feedback before end of the day in the last 4 days since the admission! We are so unsecured and panic and don't receive any helpful assistance which we thought we would get!! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;575990;33;1;2;1;1;5;3;5;15/04/07 15:13;160;2;15/04/07 14:26;15/04/07 12:33;loan account appears after 10 years;4,00E+12;;***;after 10 years I received a call from an attorney regarding my loan account with FNB, I have requested that they forward me the application form & also the recon statement for this loan on the 14th of January 2015 I received a statement from the attorneys with not much on it, I left the employee of the bank at the end of April 2005 according to the statement this loan was processed on the 12th of may 2005, I have been listed for this loan as I advised the agent that called me I am not running away from my debts if they can give me the signed application form I will repay this loan for my name to be cleared, how is it possible that after 10 years you come to me with an amount of R3900.00 that I owe you, as I said I am not running away I just want to make sense out of this matter, FNB messed up my life with my bond account & now again they are messing up my life with something that happened 10 years ago;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;837230;864;6;2;0;1;0;0;2;15/04/09 15:40;160;NULL;15/04/08 12:48;15/04/08 13:00;Absolutely Frustrated;7,70E+12;Tshepo;***;My late father left me policies under my name which are being handled by Sanlam. I went to Sanlam and was told that I have to go to Computershare in Marshall Town as they were the company that paid out this policies. I went there and handed all the required information to the person is in charge of the Division (Tshepo). When Tshepo told me that my money will be paid on 28th March 2015. Till today the money has not appeared into my account. When I spoke to him today he is now dodging the whole matter and he told the individual who was sending my calls to him that he is in meetings. When I spoke to his PA, she told me that he has no meetings. I then decided to go there and found out that this is what he does when people need to get their monies, especially when it is huge amounts of money. The people end up being frustrated with the whole situation and then they loose they money. This is a useless manager who is playing with \god\"" with people's money!!! I will not recommend this company to anyone at all."""