SN
Sizwe N

1 reviews | Active since Nov 2021

20 Jul 2025, 06:26

Vodacom is increasing my monthly contract payments for data, without my consent.

I’m being abused by Vodacom, they are increasing amounts on my contract monthly payments for data. When I tried to call , the consultant (Lebogang) was confused and very rude, she said I’m hotspoting a device that has R15 per day subscription and that led to the increase .When I said I want to cancel the contract she said it will cost more money. I’m supposed to pay R400 monthly for the contract but I was told that I must pay R2000. She said the matter is escalated to the back office but there is still no communication. Beware of Vodacom contracts

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Replies (1)
Vodacom
Vodacom's reply20 Jul 2025, 11:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team