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Nonhle N
1 reviews | Active since Dec 2015
07 Sept 2022, 09:18
Vodacom is inconsiderate
I missed a payment with Vodacom, but i later rectified that issue with them paying via their app. They went on to debit my account resultinh in charges on my bank account and soon after i recieved and sms stating i owe them R100.88 for fees.
Surely if i make the payment on their app they should instantly update their records, if so than why do they have that option at all. Really disappointed as i didnt get assistance to rectify this instead it will be added on to my upcoming debit order as if i dont have any problems already. Extremely disappointed.
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Vodacom's replyOfficial
07 Sept 2022, 12:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Sept 2022, 12:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Nonhle N's updateReviewer Update
07 Sept 2022, 13:16Yes that was explained but i did call in o. The 26th of August and i was told a different where the lady stated it will be rectified and i will not need to oay the R100. I get paid on the 15th, you dont have that day as option for debit orders only the 17th. So i could not make the payment at the said 5 days hence i paid using the vodacom app, which should than update all accounts at that moment. Why have that option if im still going to be debited either way, i could have left the money in my account if the 5 day rule was stipulated beforehand, rather than debiting and leaving me with charges and also charging me that late fee payment as if i had not paid already. Your system sucks, really.
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Nonhle N's update07 Sept 2022, 13:16
Reviewer Update
Yes that was explained but i did call in o. The 26th of August and i was told a different where the lady stated it will be rectified and i will not need to oay the R100. I get paid on the 15th, you dont have that day as option for debit orders only the 17th. So i could not make the payment at the said 5 days hence i paid using the vodacom app, which should than update all accounts at that moment. Why have that option if im still going to be debited either way, i could have left the money in my account if the 5 day rule was stipulated beforehand, rather than debiting and leaving me with charges and also charging me that late fee payment as if i had not paid already. Your system sucks, really.