Vodacom is *********** to deliver a service

I have had vodacom Fibre for 3 years now. A 20mbps/20mbps line. On 8 September 2022 I phoned Vodacom to increase my line speed to 100mbps/100mbps line. I was assured that is will be an easy process. Next thing a router with a ****le gets delivered. When I phoned to enquire I was told it is a router that is configured for the speed. I was assisted to get it set and it worked. This was on 15 September 2022. A week later. Today 21 September 2022 my line goes offline. When I phoned in I was informed that the order to increase the speed is not finished and my line was deactivated to activate it with new speed. Makes no sense as this is an EXISTING LINE!!!!!!!! I was told to use the ****le but that is useless as not even a whatsapp goes through. It goes on and off saying no internet. I ticket was logged and I was told to wait 48hrs but the whole process of increasing the line speed takes 14 working days. ONCE AGAIN. THIS IS AN EXISTING ACTIVE LINE!!¡!!!!!!!!!!!. I work from home. Now I am unable to work because of incompetence. October I must pay for the increased speed but have had zero joy or internet. Please attend and activate my line with immediate affect and do a credit on my account for being disconnected which is YOUR FAULT. Query nr SR***