Vodacom is ***********

I had 2 Vodacom contracts that was both coming to an end on the 20 January 2021, I called Vodacom customer care around end November - mid December 2020 not sure of the exact date however I was told by the agent to call by the 15 January to cancel the contract because it's closer to the ending of the contract, can't remember the person name, I then called on the 15 January I also can't remember the person name but I was able to get the person user ID: by_mavep001 that I spoke to on the 15 January, I asked that person if the last debit order will go off at the end of January and she confirmed that was correct... I then get a sms from my bank to say R260 was taken off my account on the 26 February 2021 I then called in very angry and spoke to a guy name Muzi *** he advised me that was some pro data amount and I explained to him the conversation I had with the agent on the 15 January and that I don't even use the cell phone and the pro data amount if they gave me any airtime they must take it back coz I don't want it and I was told no more debits will go off my account, he said he will escalate my issue and a manager will get back to me between 7- 10 business days because they will have to listen to call recording to see if the agent did in fact tell me that, I also advised him that a lady did also call me in January on my mtn number to confirm the cancellation of the contract and again I asked that agent if January will be my last debit, I also advised him I will be doing a bank reversal because I was told that my contract ended and I won't be debit... today the 1 April 2021 and no one called me back with and update, Vodacom now debit me R360 on the 31 March 2021 when I called the customer service department today I spoke to Margaret Harris and was told that there is no escalation on the system... no recording what so ever from nov/dec no record of me talking to muzi on the 27 February nothing... Vodacom really as *********** people working there who lies to the customers...saying they going to help resolve your issues but do nothing about it... so I wasted 15 minutes of my time on the 27 February complaining and airing my frustration only to be made like a stupid waiting for someone to call me yet nothing was even recorded.... according to Margaret Harris she logged the call for me now on the 1 April Ref *** and I should get feedback between 24- 48 hours... I did advise I want a call on my mtn number and not a sms or email from Vodacom... I'm angry, frustrated and upset beyond words... I will never use Vodacom ever again... thank you Margaret Harris for trying to assist me.... I hope that you will be able to resolve my issue once and for all... I'm trusting that you did what you said and are not like the other *********** agents