Vodacom is *********** at the most basic of instructions

I have stopped my out of contract data bundle in OCTOBER 2020. This in itself took 6 phonecalls as it is impossible to do it via the website. In December I have written a hellopeter complaint as the money was still deducted from my account. A consultant phoned me and promised that the debit order will be stopped. Still the money is being deducted. I cannot understand how a company can be so ***********!

I need someone from vodacom to call me to sort this out. This must be someone who can authorize that the three months of debit orders will be paid back to me as this was deducted *******ly. The last consultant could not do this. He could not even stop the debit order.