Vodacom is *********** and WORST SERVICE

The worst service provider!!! Firstly vodacom has *********** call centre agent and branch staff. They are either not trained or just plain ***********.

My phone was ****** on 06 December 2021, I went to a vodacom shop the march, Sandton on 07 December 2021 todo a sim swap at 10:10am. I was there for almost three hours, the lady who assisted me at some point didn’t know what she was doing and called the Vodacom call centre ( how does someone who works there not know what to do if she gets stuck doing a sim swap, WOW)

3 hours later I leave the store and I was told that the sim swap will take 4 -24 hours. After 4 hours I checked and the sim still not registered with the network so I called their call centre and the person who I spoke to said no sim swap was done on my number cos my number was deleted off the system in 2017, now please note that this number I have been using since 2003 and is attached to both my personal banking and my business banking.Hence the urgency to have the sim swap done cos I can’t transact without it.

So at my 39 weeks of being pregnant I had to drive back to the shop at the marc, they were not much help and just moved me from one desk to the other and said I must wait 24hours.

I have been on the phone since the morning trying to get some kind of feedback but nothing. No one knows what they are doing there. Now one of their call centre agents just said it may take up to 72hours ( 3days) for a sim swap

Don’t use a vodacom number for any serious things, like your banking. You will rather use another network, I’m in events and non of my suppliers can be paid for tomorrow’s event due to OTP pins going to my vodacom number.

So disgusted at Vodacom, I’m definitely porting my number if they manage to do a sim swap