Vodacom is *********** and *********

Firstly Vodacoms's call center lines itself are pathetic. My account had been in arrears without my knowledge and when i tried to call in to find out what happened and to correct it the lines would cut. I eventually had to go into a store and they advised me that i needed to call in and the lady before me had the same issues calling in and as soon as a agent answers the call cuts. I proceeded to try 5 times and i left without assistance. The store employee also stated that the accounts/collection department is the worst department to get hold of which unacceptable!! I also made a payment in the store that same day and then i realized that Vodacom failed to allocate a payment i made on the vodacom app which is a utterly useless service and i will never make use of that. My lines have now been restored and when I tried to claim for my phone the agent did not understand anything i was asking much less assisting me. At the time i took out the insurance the agent advised me that if i claim i would need to pay 60% for a new device and vodacom 40%. I was also advised that if i choose not to take the phone they would pay out my claim cash. When i called in this morning the agent gave me no options but to take a phone in the same price range and the phone i use is not on the market anymore. I have been paying for 2 years to have problems when i claim. Its so disappointing and Vodacom is a *********** and ********* company to do business with