LH
Leigh H
1 reviews | Active since Jun 2019
30 Jun 2019, 17:46
Vodacom is ***********.
I have two contract for two cellphones with Vodacom, I have been struggling to cancel the contract with them for three months.
Firstly, the upgrade my contract without my knowledge and without my consent.
Secondly, they suspend my contract for the phone I told them I'm keeping. A contract I told out six months ago versus a contract I took out 2 years ago.
Thirdly, my account gets paid via debit order every month without hassle.
And now all my phone does is say: "YOUR CALL HAS BEEN REROUTED TO AN AUTOMATID VOICE MESSAGE SYSTEM. YOUR ACCOUNT HAS BEEN SUSPENDED."
Please explain, Vodacom? Are you staff entirely *********** or do you enjoy having upset, paying customers?!
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
30 Jun 2019, 20:51 Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards, Vodacom Consumer Website Team
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards, Vodacom Consumer Website Team
Vodacom's reply30 Jun 2019, 20:51
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards, Vodacom Consumer Website Team
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
01 Jul 2019, 10:29Good day Leigh
As discussed, your query has been resolved.
Regards, Vodacom Consumer Website Team
As discussed, your query has been resolved.
Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jul 2019, 10:29
Official
Good day Leigh
As discussed, your query has been resolved.
Regards, Vodacom Consumer Website Team
As discussed, your query has been resolved.
Regards, Vodacom Consumer Website Team
