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Eleanor S

1 reviews | Active since Aug 2017

01 Aug 2018, 10:37

Vodacom is ***********!!

Absolute Incompetence from Vodacom with trying to upgrade my contract. It has taken them since 10th July and I still have NO way forward. I have told several of their consultants that if I cannot upgrade my contract then I would like to cancel it. It surely can't take almost a month? I was due for upgrade in March, My contract expired 22 June. Either you want my business of another R100.00 or you don't? my contract payments are R5000.00 + EVERY MONTH!!!!

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Replies (4)
Vodacom
Vodacom's reply01 Aug 2018, 10:54
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

ES
Eleanor S's update01 Aug 2018, 12:26
Reviewer Update
Turnaround time on this issue was supposed to be 7 working days. It is unacceptable to wait almost a month for resolve on this issue. If I cannot upgrade to an iPhone 8 package thats only slightly more than my current contract amount on the number then you need to CANCEL the contract and backdate to when I have had these issues. Let's see if I receive a response?
ES
Eleanor S's update02 Aug 2018, 16:23
Reviewer Update
Still no resolve on this issue!!
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Eleanor S's update03 Aug 2018, 11:37
Reviewer Update
Contract Cancelled