ML
Moeka L
1 reviews | Active since Feb 2018
13 Aug 2020, 16:09
Vodacom is ***********
A ********** upgrade was made on my account on the 2 May 2020 and I reported the matter on the 23 May 2020. I gave vodacom all my relevant documentation on the 23 May 2020 but to date nothing was done but an amount of R1000 is being deducted every month. My attempts to get clarify were not successful. I reported the matter again and the excuse was covid 19. If covid 19 was the reason it means you value money more than customers.
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Replies (2)
Vodacom's replyOfficial
14 Aug 2020, 06:54Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Aug 2020, 06:54
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
ML
Moeka L's updateReviewer Update
17 Aug 2020, 19:41Kindly note that I have not been contacted as per vodacom reply on the 14.08.2020.i want my money back.
ML
Moeka L's update17 Aug 2020, 19:41
Reviewer Update
Kindly note that I have not been contacted as per vodacom reply on the 14.08.2020.i want my money back.