Vodacom is incapable of delivering a decent network and service in areas it was previouly able to

Vodacom's network service and availability is absolutely unacceptable and leaves a lot to be desired. We had to cut our holiday at Waterval Onder section 5 D Rocky Drift Nature Reserve in Mpumalanga short, as on Thursday 20th Dec 2018 the signal went down and has not as yet been restored, with the lame excuse by Vodacom that the tower was under pressure from too much cellphone traffic at this time of year and that we had to wait until after the holidays to see that the network service would be restored or Vodacom would install a booster. THIS IS A LOAD OF HOGWASH. We have spend many a time at Rocky Drift Nature Reserve and never ever was there a signal or network problem. even over the most severe holiday season, yet this year their network cannot cope. MTN was available and those guests that were MTN subscribers had no problem. Maybe we should all move to MTN, then at least we can work and get a network that is up and running. Ref no: A2-B7E8-D1R1VT - the excuses from Vodacom that additional towers are needed and that 3rd party involvement makes this very difficult to materialise are all a load of *******. We never had a problem with the network or signal so please do not take us for fools - fix the problem and get the tower, network and signal up and running and not only next year some time. These businesses in the area rely on guests who in turn rely on reception from Vodacom. If you want/need to install an additional tower, I am sure the owners of Rocky Drift Nature Reserve would be willing to allow the erection of such a tower. Please get your towers and network service working at Waterval Onder in Mpumalanga as soon as possible - it is unacceptable that Vodacom has unavailability of a signal and network and we have to drive a minimum of 8km to Waterval Boven to get a signal. I really do hope that you will respond and get this sorted. It is a business that needs network service. Kind regards

Mrs. Susanne Ableitinger ( ********** 366)