Vodacom Is Ignoring My Contract Cancellation!

I’m absolutely fed up with Vodacom. I’ve been trying to cancel my contract for over two months. After my first complaint, someone called and promised to downgrade the contract—for a fee—and confirmed via email that I would then pay a lower monthly amount until the contract expired.

Yet in May, the full original amount was still debited from my account. Nothing changed.

To make matters worse, the initial cancellation quote I received was much lower than the one I was later given after Vodacom saw my Hello Peter post. This feels dishonest and manipulative. I want this resolved immediately.