1 reviews | Active since May 2016

16 Jul 2016, 11:19

Vodacom is horrible towards its customers.

<p>Horrible service from vodacom with there spam calls and sms.</p> <p>Today after getting spam composition sms where i cannot unsubscribe from and sick of vodacom and cellc petering me with wifi now i get this. I never joined the "club" from the sms, After calling twice and eventually getting through they cant assist me because *********** vodacom can't trace the company sending the sms's years back cellc could do it for me. My airtime has been used up fast. I have a home telephone and wifi both at home and work! There is no way its me!! A few years back it was in the news vodacom sold customers information/numbers. Well mine is out there since RCS and a few other places has phoned me whom i bear no relation with.</p> <p>I'm a sick and tired customer of vodacom. Luckily for me i'm part of a legalaid company so having a lawyer to call you about my breach of rights is of no charge to me! I hope i can be assisted as soon as possible</p>

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Replies (2)
Vodacom
Vodacom's reply17 Jul 2016, 04:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Aug 2016, 11:15
Official

Dear Customer

Kindly be advised that you need to register on the 'Do not contact' database, in order to block unsolicited Direct Marketing SMS sent to you. Please log onto https://www.nationaloptout.co.za/, scroll to the bottom and register.

Regards

Vodacom Customer Care