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Bantu L

1 reviews | Active since Jul 2020

12 Aug 2024, 19:12

VODACOM IS HORRIBLE! CHOOSE CELLC INSTEAD!

Whatever you do, do not open an account with Vodacom! Rather go with CellC or other networks! They are the worst company ever!!!!

My account was in arrears and I was contacted by one of your vvm agents that I would get a discount if I pay up a certain amount which was agreed upon on the 26th of July. which I did! I also sent proof of payment and as you can see from below emails I was told my account is settled due to the promised discount. I contacted Vodacom today to cancel my Sim card as I didn't want to continue with your services only to be told I'm still owed the remaining amount and that VVM was in fact wrong.

This is absolutely ridiculous! I spoke with a Smangele from Vodacom Legal who told me that her manager would contact me within an hour to resolve this issue.

Did the manager call? NO

This is unacceptable. I have written communication showcasing the discount! I would like to complain about this legally as this is not acceptable!

This matter needs to be investigated! I written emails and SMS's on this discount!

Regards, Nobantu

0
Replies (2)
Vodacom
Vodacom's reply13 Aug 2024, 08:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
BL
Bantu L's update13 Aug 2024, 13:07
Reviewer Update
Absolutely no one has bothered to contact me! Is this how you deal with customers who are complaining about something that was promised????? I was promised a discount and was told that from that discount my account will be settled. Not only did you blatantly lie, I was told by a Smangele yesterday at Vodacom Legal someone will call me with the hour! Absolutely no one called me back. So not only do you lie about discounts but you also lie about getting back to customers only to get them to hang up the phone. This needs to be resolved! I have written communication from your VVM agents and SMS's showcasing the discount I was given! You cannot go back on your word and say something else. This needs to be resolved!