AP
Anonymous P

1 reviews | Active since Jan 2025

24 Jan 2025, 16:38

Vodacom is horrible

I wrote a review a few weeks ago about Vodacom . After writing the review, it seemed as though my problem would be dealt with however, my assumption was wrong.

I have been experiencing issues with my phone, which I purchased in January last year at a Vodacom Store, since November last year. As soon as the issues came up, I went to the Vodacom Store to get the issue sorted (as I had been told to do if anything went wrong with my phone) but my phone kept getting worse. I have been to 4 different Vodacom Stores in less than 2 months in an attempt to get my phone fixed. Just recently, I had to rebook my phone at the store I was sent to, which dented my phone (but they fixed it now, thankfully), and my phone is still experiencing the same issues even after the store had it for 6 days.

I'm really frustrated and extremely upset with how the whole situation was handled.

0
Replies (2)
Vodacom
Vodacom's reply27 Jan 2025, 07:34
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
AP
Anonymous P's update06 Feb 2025, 09:38
Reviewer Update
I saw I had a missed call from the Vodacom Customer Care Line, which I assume concerns my phone. I was asleep at the time (and my phone is on silent) so I couldn't pick up. I tried calling the number but I was unable to get through to Vodacom. Is it possible for someone to call me back today?