KM
Kgotso M

1 reviews | Active since Oct 2019

23 Feb 2021, 13:29

Vodacom is horrible

If I could, I wouldn't be giving them even that star.... I was going to work out of town and I asked my wife to sign an 80GB contract last year around August or September and indeed they approved her application... I was not aware that this guy's signed my wife up for a 30gb day data and 30gb night data... I have been checking balances all along and I would receive smses reflecting data above 50 and sometimes 60 GB, I acknowledge that the university also sent 10gb of data but I don't remember checking my balances and finding less than the 30 GB they claim I've been receiving. I even asked my wife what she signed up for and she too remembers signing up for 80GB from the screen-grab I sent her when I saw that adverti*****t online. Now if the store from waterfront mall in Bloemfontein decided to sign her up for 30 gb, then that's not our problem... I want the contract terminated or my 80 gb being activated and my 20 gb that I havent been receiving deposited into my sim without expiring. I will not be taken for a ride when I work so hard for that R300+.... Why would I go and sign for a 300 for 30 GB when I can get better with telkom mobile or any other network!?

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Replies (1)
Vodacom
Vodacom's reply23 Feb 2021, 13:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team