Vodacom is HOPELESS

<p>The following numbers are in question: ********** 470, ********** 826, ********** 884</p> <p>In the beginning of February2017 a person from Mondo Mobile phoned me. He then sold me three Data Contracts with routers. He told me that there will not extra cost involved and because I am a valued customer it will be included in my existing accounts. At the end of the conversation I told the person that if there is cost involved I will cancel. After delivery on the on the 10 February 2017 I checked on the Vodacom account and then realised there is going to be costs involved. On Monday 13 February 2017 I did contact MONDO Mobile and told them the contract must be cancelled. They told me that they will listen to the tape and give a query number - 68935. On 14 February 2017 they deducted R594 from my account. I waited nearly a month for feedback. A lady with the name Bavisha phoned me and told me that they find it my favor and the contract will be canceled from there side to VODACOM. By the end of February 2017 they deduct R384 and R256. March, April and May(on invoice) they deducted R384. </p> <p>On 30 March 2017 I visit the Menlyn VODACOM branch where the logged an investigation- I- ********** ********** On 5 April 2017 I tried to find out what is going on with these contracts. I phone numerous times and no one can help me. I spoke to Aviwe Mkohla at the accounts department which referred me to the cancelation which referred me back to accounts department. NO ONE AT VODACOM IS ABLE TO HELP. On 17 April the package was picked and given back to VODACOM((RAM). Yesterday I received my invoice from VODACOM. I am still charged for something I am not using. VODACOM is taking my money and I cannot do anything about it. A New call was registered on the 3 May 2017 - I- ********** ********** . They told me it will take another 7 days. Today it is the 09 May. Nothing happened yet. This thing is now more than 4 months old. VODACOM is a big organization and cannot sort out this problem. I will definitely not renew my contracts when it expires. WHEN WILL THIS PROBLEM BE RESOLVED? My next step is the Consumer Tribunal.</p>