vodacom is hopeless

About a month ago I posted a complaint and vodacom sent me a SMS stating that they will get to me as soon as posibble. Its been a month and nothing happened .I am without my phone for four months because of vodacom but yet I still have to pay a monthly contract of R500 .I do not understand how vodacom can give themselves a bad name by treating customers in such a manner. I am with four four months without a phone and vodacom is not concerned as long as they are getting their money from me they do not care about me. I think the only way to sort out this problem is by rather putting in a article in the newspapers so that everyone can be aware of how vodacome treats their customers. I am In need of my phone. I am a customer of vodacom for many Years but if vodacom offers sloppy services I'll be forced to move to another network and would never advise anyone to open a contract at vodacom. All I need is for someone from vodacom to contact me as they promissed they would