VODACOM IS HOLDING ME HOSTAGE!!! WORST SERVICE

This has been the WORST SERVICE received ever. I have upgraded my contract with Vodacom and was advised that the sim card will be operational when delivered, when i called to enquire why this was not the case when it was delivered, i was sent from pillar to post, I've been put on hold for hours on end and have had agents hanging up on me.

To save Vodacom the trouble, I've asked for my contract to be cancelled because they clearly have difficulties with servicing their paying clients. I've sent this instruction on 2 September 2019 and to date I have not received confirmation of this cancellation. When I call the customer care line, I get transferred to the retentions department who refuses to cancel this contract.

So in essence VODACOM IS HOLDING ME HOSTAGE in keeping a contract which I clearly no longer want!