Vodacom is holding me hostage by /not performing a contract cancelation since Nov 2024

What can I say. Vodacom is holding me hostage on my mobile contracts

I initiated an early cancellation in November 2024. I paid the penalties, submitted the required documentation, and yet—nothing happened. Every time I called, there was no record of my request.

I sent the information again in early January 2025—still nothing. Resent it mid-January 2025, waited a month, called again, and spoke to Bianca, who told me to send the documents to her manager, ***, on February 4. Once again, nothing happened.

On February 17, I went to the Irene Mall Vodacom store, where a helpful consultant assisted me in calling the cancellations department and resending the information while they were on the line. Fast forward to March 10—I visited the same store and spoke to another agent. Guess what? My request still wasn’t captured.

I had to call the call center yet again, this time speaking to Gubashnee, who told me to send the documents to ***. I’ve done that now, but will it make a difference? I doubt it.

Vodacom’s complete lack of action has already cost me significant money and frustration. Would I recommend Vodacom? Not a chance.