Vodacom is holding me hostage

I'm very frustrated right now. I wrote a review a few weeks ago. About a Fibre line from vodacom where they don't want to provide me with a payment link. They **** on hellopeter and said someone will call me. No one has called me it's been 3 weeks now. I canceled the line. Yesterday I called I was told the line was canceled. I asked for my line to be released I was given a reference number. Today I was told the line will not be released. Vodacom does not want to provide me with a service and they don't want anyone else to provide me with a service. I'm being held captive by vodacom.